Last updated: August 1, 2024

Privacy Policy

1. Definitions

The term “Company” refers to Lorien Finance, the entity responsible for managing and operating the website.
The term “Website” refers to http://www.lorien.finance, owned and operated by Lorien Finance.
The terms “You” or “User” refer to any legal person or entity accessing or using the services provided on this Website, who is competent to enter into binding contracts, as per the provisions of the Indian Contract Act, 1872.
The terms “We” , “Us” , or “Our” refer to the Website and/or the Company, as the context so requires.

2. Overview

At Lorien Finance, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data. We are dedicated to transparency and compliance with all applicable data protection laws.

We are committed to safeguarding your privacy and ensuring that you continue to trust us with your personal data. When you interact with us you may share personal information with us which allows identification of you as an individual. This is known as personal data.
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.lorien.finance.
This website is owned and operated by the Company.

3. Acceptance of this Privacy Policy

By accessing or using our website, you consent to the terms of this Privacy Policy. If you do not agree with the terms outlined here, please refrain from using our website and services. Your continued use of the website following any updates or changes to this policy will constitute your acceptance of those changes.

4. Information We Collect

We may collect data about you from a variety of sources, including through:

Online and electronic interactions with us, including via the website, mobile applications, text messaging programs or through our pages on third party social networks.
Your interaction with online targeted content (such as advertisements) that we or service providers on our behalf provide to you via third party websites and/or applications.

4.1. Data you provide directly

We may collect personal information that you voluntarily provide to us, such as:

Full name
Email address
Contact number
Mailing address
Financial information
Academic background
Details provided during loan applications, inquiries, or customer service interactions

4.2. Data collected when you visit the website

We also collect non-personal information automatically when you visit our website, including:

Browser type and version
Device type and operating system
IP address
Pages visited and the time spent on each page
Referring website or source

5. Sharing of Personal Information

We may share your personal information in the following circumstances:

With Your Consent: We will share your information with third parties when you have given us explicit permission to do so.
With Service Providers: We may disclose your information to service providers who assist us in our business operations, such as payment processing, data analysis, and customer service. These providers are contractually obligated to keep your information confidential and use it solely for the purposes of providing services to us.
Legal Requirements: We may disclose your information if required to do so by law or in response to legal processes, such as subpoenas or court orders. We may also disclose your personal information to law enforcement offices, third party rights owners, or other third parties if we believe that such disclosure is reasonably necessary to enforce the ‘Terms of Use’ or Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of its users, or the general public.
Protection of Rights: We may share information to protect the rights, property, or safety of Lorien Finance, our customers, or others.

6. Use of Personal Information

The information we collect may be used for the following purposes:

Processing Applications: To process and manage loan applications and related services.
Communication: To communicate with you about your application status, respond to inquiries, and provide customer support.
Personalisation: To improve and personalise your experience on our website, including customising content and advertisements.
Compliance: To comply with legal and regulatory requirements and ensure the security and integrity of our services.
Marketing and Promotions: To send you newsletters, updates, and promotional content, subject to your consent where required by law.

7. Security

We implement a variety of security measures to protect your personal information from unauthorised access, use, or disclosure. These measures include physical, electronic, and procedural safeguards. However, no system is completely secure, and we cannot guarantee the absolute security of your information. We encourage you to take steps to protect your own information by using secure passwords and keeping your login information confidential.

8. Your Rights and Choices

You have the right to:

Access Your Information: You may request access to the personal information we hold about you.
Correct Your Information: You have the right to request corrections to any inaccurate or incomplete information.
Withdraw Consent: You can withdraw your consent to our use of your information at any time, subject to legal or contractual restrictions.
Opt out of Marketing: You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in such communications or by contacting us directly.

9. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Mr. Davinder Bhawani
Email: dbhawani@lorien.finance
Mobile: +91 7292093318

10. Cookies and Tracking Technology

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. Cookies are small data files stored on your device. You can control the use of cookies through your browser settings. However, disabling cookies may affect your experience on our website.

11. Data Security and Retention

11.1. Data Security

In order to keep your personal data secure, we have implemented a number of security measures including:

We store your data in secure operating environments accessible only to our employees, agents and affiliates on a need to know basis.
We use 256-bit encryption to provide protection for sensitive financial information, such as credit card information sent over the Internet.
We require our registered users to verify their identity (e.g. login ID and password) before they can access or make changes to their account. This is aimed to prevent unauthorised accesses.
Please note that these protections do not apply to personal data you choose to share in public areas such as on community websites.

11.2. Data Retention

We will only retain your personal data for as long as it is necessary for the stated purpose, taking into account also our need to answer queries or resolve problems, provide improved and new services, and comply with legal requirements under applicable laws. This means that we may retain your personal data for a reasonable period after your last interaction with us. When the personal data that we collect is no longer required in this way, we destroy or delete it in a secure manner.

12. Applicable Laws and Dispute Resolution

Any controversy or claim arising out of or relating to this policy shall be decided by Arbitration in accordance with laws of India. The Arbitral Tribunal shall consist of one arbitrator who will be appointed by the Company. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. Any other dispute or disagreement of a legal nature will also be decided in accordance with the laws of India, and the Courts at New Delhi shall have exclusive jurisdiction in all such cases.

Contact Information

For any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:

Lorien Finance
Website: http://www.lorien.finance
Email: hello@lorien.finance
Phone: +91 7291099734
Address: Top Floor, Plot No.1/262, Westend Marg, near Saket Metro Station, New Delhi 110030